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Terms and Conditions

Terms and Conditions of the obiciowe.pl Online Shop

This is an English translation provided for information. In the event of any discrepancy, the Polish version of this document shall prevail.

1. General provisions

  • These Terms and Conditions set out the rules for using the obiciowe.pl online shop, placing orders for products available in the shop, delivering ordered products to the Buyer, payment of the sale price by the Buyer, the right to withdraw from the contract and the rules for submitting and handling complaints.
  • The obiciowe.pl online shop, operating at https://obiciowe.pl, is run by Obiciowe.pl Konrad Markowski, ul. Wrocławska 106, 63-600 Kępno, Poland, Tax ID (NIP): 5391342290.
  • Contact: sklep@obiciowe.pl

2. Definitions

  • Consumer – a natural person entering into a legal transaction with a business that is not directly related to their business or professional activity.
  • Business – a natural person, legal person or organisational unit conducting business activity.
  • Buyer – any entity placing an order in the Shop.
  • Shop – the online shop available at https://obiciowe.pl.
  • Terms and Conditions – this document setting out the rights and obligations of the parties to a transaction.

3. Conditions of use of the Shop

  • Access to the Shop requires a device with a web browser and Internet access.
  • The Buyer is obliged to use the Shop in accordance with the law and good practice.

4. Placing orders

  • Orders can be placed 24/7 via the website.
  • The sales contract is concluded when the Seller confirms the order.
  • The Buyer is obliged to provide true contact details.

5. Prices and payment methods

  • Product prices include VAT and are given in PLN (Polish złoty).

Available payment methods:

  • traditional bank transfer,
  • online payments (instant transfers, BLIK, payment cards),
  • cash on delivery.
  • The main online payment operator in the Shop is Autopay S.A., based in Sopot (ul. Powstańców Warszawy 6, 81-718 Sopot, Poland), entered in the National Court Register (KRS) under number 0000320590, Tax ID (NIP): 585-138-52-20.
  • Proof of purchase is attached to every order.
  • Available forms of payment also include payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
  • If a refund is required for a transaction made by payment card or by instant electronic payment (e.g. Autopay, BLIK), the Seller will refund the amount to the bank account or account linked to the payment method used by the Customer when placing the order.

6. Delivery and order processing time

  • Delivery is made by courier companies within Poland.
  • The standard delivery time is 1 to 5 business days.
  • Delivery costs are shown before the order is placed.
  • If the Customer chooses to pay by traditional bank transfer or by payment card, order processing begins on the day the Seller's bank account is credited.
  • If the Customer chooses an instant electronic payment (e.g. PayU, Przelewy24, BLIK), order processing begins once the Shop receives confirmation of successful payment from the payment operator.

7. Right of withdrawal

  • A Consumer has 14 days to withdraw from the contract without giving any reason.
  • The statement of withdrawal must be sent before the deadline expires.
  • The right of withdrawal does not apply in the cases specified in Article 38 of the Polish Consumer Rights Act.

8. Complaints and warranty

  • The Buyer has the right to submit a complaint if the goods are found not to conform to the contract.
  • in writing to: Obiciowe.pl Konrad Markowski, ul. Wrocławska 106, 63-600 Kępno, Poland,
  • or by e-mail to: sklep@obiciowe.pl
  • Goods subject to a complaint should be sent to: Obiciowe.pl Konrad Markowski, ul. Wrocławska 106, 63-600 Kępno, Poland.
  • The Seller will process the complaint within no more than 14 days of receiving it.
  • If the complaint is accepted, the Seller will promptly take appropriate action, such as repair, replacement of the goods, price reduction or refund – in accordance with the Buyer's request and applicable law.
  • The Seller is liable for the conformity of the goods with the contract for 2 years from the date of delivery.

9. Personal data

  • The controller of personal data is Obiciowe.pl Konrad Markowski.
  • Personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), for the purpose of fulfilling orders and customer service.
  • The Buyer has the right to access, rectify and erase their data, restrict processing, data portability and to object.

10. Out-of-court dispute resolution

  • A Consumer may use mediation, arbitration or the ODR platform: ec.europa.eu/consumers/odr
  • Details are available at polubowne.uokik.gov.pl

11. Final provisions

  • Matters not regulated by these Terms and Conditions are governed by Polish law.
  • These Terms and Conditions may change – the version in force on the date the contract was concluded applies.

12. Electronic services

  • The Shop provides Buyers with a service enabling them to place orders via an interactive form.
  • The service is provided free of charge and on a one-off basis – it ends when the order is placed or the website is closed.
  • The Buyer may stop using the service at any time without giving a reason.

13. Liability

  • The Seller is not liable for disruptions to the operation of the Shop resulting from force majeure, hardware failure or unauthorised actions of third parties.
  • The Buyer is obliged not to take any action that could disrupt the operation of the Shop.

14. Withdrawal form

15. Final provisions (supplement)

  • Amendments to these Terms and Conditions take effect on the date specified by the Seller, no earlier than 7 days after their publication on the Shop's website.
  • Buyers who have a user account in the Shop will be informed of changes to the Terms and Conditions by e-mail.
  • If the Buyer does not accept the new Terms and Conditions, they have the right to terminate the contract for the provision of electronic services.

Annex: Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

These Terms and Conditions are effective from: 29.05.2025