Returns
You can return products purchased from us within 14 days of receiving the parcel. To do so, you can log in to your account and use the quick returns feature.
Select the products to return
Return all or only selected products from your order list. You have 14 days to make a return.
Enter the shipping details
Check the details taken from the order and fill in any missing information, including the shipping method, type of packaging and dispatch date.
Pack and send the parcel
Pack the return in the same or different packaging. Hand the parcel to the courier or take it to a parcel locker or drop-off point. The products will be returned to the shop.
You can also send the return to the address below.
Returns address:Obiciowe.pl Konrad Markowskiul. Wrocławska 10663-600 Kępno, Polande-mail: sklep@obiciowe.pltel. +48 605 109 796
Please remember to include the receipt and the statement of withdrawal from the contract in the parcel. You can use the form below.
1. Withdrawal form (return)
Please complete this form only if you wish to withdraw from the contract and return the goods.
To: Obiciowe.pl Konrad Markowski, ul. Wrocławska 106, 63-600 Kępno, Poland, e-mail: sklep@obiciowe.pl
– I/We(*) ........................................ hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods:..........................................................................................Date of conclusion of the contract(*)/receipt(*): ........................................Name of consumer(s): ........................................Address of consumer(s): ........................................Signature of consumer(s) (only if this form is submitted on paper): ........................................Date: ........................................(*) Delete as appropriate.
If you use a different form, please make sure to include your bank account number and write your full name legibly. This will speed up the refund. You can send the statement of withdrawal by e-mail to: sklep@obiciowe.pl. The 14-day return deadline is met if the e-mail with the statement or the return parcel is sent before it expires. Returned goods must be complete (including labels) and show no signs of use. If you return a product that does not meet these requirements, we will have to send it back to you at your expense.
We refund the money for returned goods no later than 14 days after receiving the parcel. The form of the refund depends on the payment method chosen when placing the order. If the order was paid by instant transfer, the refund will be made the same way. In the case of a partial return, shipping costs will not be refunded.
The cost of returning the goods to the Shop is borne by the Customer. If an order was paid for but not collected, we refund the order value minus the cost of the return shipment.
Complaints
If the product you purchased turns out to be defective, damaged or not in line with your order, we will be happy to help you solve the problem. Our complaints procedure is as follows:
- Contact us using one of the available contact methods (contact form, e-mail, helpline).Helpline (Monday to Friday, 8:00–16:00): +48 605 109 796E-mail: sklep@obiciowe.pl
- Describe the problem in detail and attach all relevant information and documents, such as the order number, receipt or invoice.
- We will respond to your complaint as quickly as possible and give you further instructions.
- If the complaint is accepted, we will aim to resolve the problem in the way that is most favourable for you. This may include replacing the product with a new one, repair, a refund or another form of compensation.
Complaints address:Obiciowe.pl Konrad Markowskiul. Wrocławska 10663-600 Kępno, Polande-mail: sklep@obiciowe.pltel. +48 605 109 796
Detailed rules for returns and complaints can be found in our Terms and Conditions.
Complaint form
Please complete this form when submitting a complaint about purchased goods.
To: Obiciowe.pl Konrad Markowski, ul. Wrocławska 106, 63-600 Kępno, Poland, e-mail: sklep@obiciowe.pl
Full name: ..................................................Address: ..................................................Contact phone: ..................................................E-mail address: ..................................................Product name: ..................................................Date of purchase: ..................................................Description of the defect/non-conformity: ..........................................................................................Consumer's request (e.g. repair, replacement, price reduction, withdrawal from the contract): ............................................................Signature of the consumer (if the form is submitted on paper): ........................................Date: ........................................
If you have any questions about returns or complaints, please contact us.